Focal Point offers operational support services to help you optimize your Oracle identity and access management investment. We'll focus on running your security platform so you can focus on running your business.
Focal Point delivers flexible, secure and reliable outsourced support, tailored to the specific needs of your company. You will benefit from a high level of service and response time from a dedicated Oracle-certified Focal Point support team while reducing your company’s overhead and making your IT Security Department more efficient.
Focal Point delivers access to technical support engineers who are knowledgeable of your company’s Oracle Identity Management architecture, configuration and integrated applications to ensure the stability of your data so your team can focus on making sure the business moves forward. Focal Point's support services are provided by trained and experienced Oracle Identity Manager architects and engineers well versed in first-hand Oracle Identity Manager deployments; including integration with PeopleSoft HCM and Active Directory.
Focal Point provides you with a designated point of contact, backed by an experienced IdM solution team, to offer guaranteed ongoing support and maintenance of your company’s Oracle Identity Management infrastructure. Need assistance with administrative troubleshooting or administrative requests? Need general advice or guidance for the Oracle Identity Management environment? Focal Point can offer your team support on a daily basis.
Focal Point can also assist with the integration of additional applications and enhancements necessary to increase the functionality and extend the value of your information security investments. Focal Point's ability to conduct software dependency and code reviews will further ensure the integrity and consistency of your upgraded solution while preparing your business for growth.