Services > Identity and Access Management > Managed Services

Managed Services

Optimize your identity governance investment and reduce the burden on overworked IT resources with Focal Point's managed support services. 
Expert Support

The Expert Support You Need

We focus on running your identity platform, so you can focus on running your business. Our support services are delivered by an on-shore team made up of full-time Focal Point employees. Our managed services are flexible, reliable, and tailored to the specific needs of your company. You will benefit from a high level of service and response time from a dedicated on-shore support team that will allow you to reduce your company’s overhead and make your IT Security Department more efficient.

Ongoing Remote Support

Focal Point provides you with a designated point of contact, backed by an experienced identity governance solution team, to offer guaranteed ongoing support and maintenance of your company’s identity infrastructure.

Admin Assistance

Our team serves as a help desk for your users, performing administrative troubleshooting and responding to administrative requests.

Expert Insight

Our team serves as expert support to your IT security team, providing advice, guidance, and assistance as you manage your identity ecosystem.

24/7 Support

Have an issue at 11 pm on Sunday evening? Don't sweat it. Our team is always available to lend a helping hand and address any urgent issues.
Development and Project Assistance

Development and Project Assistance

Focal Point can also assist with the integration of additional applications and enhancements necessary to increase the functionality and extend the value of your information security investments. Focal Point’s ability to conduct software dependency and code reviews further ensures the integrity and consistency of your upgraded solution while preparing your business for growth.